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From personalized interactions to smoother processes and higher customer satisfaction, Artificial Intelligence is unlocking new opportunities for companies to better understand their audience and provide them with engaging customer experiences. Join our host Skyler Mattson, President of WongDoody, and her guests Fiona Tan, Chief Technology Officer, Wayfair, and Reeny Sondhi, Chief Digital Officer, Twilio, as they delve into the latest AI-powered technologies and showcase how their companies are using AI solutions to transform their CX strategies.
From personalized interactions to smoother processes and higher customer satisfaction, Artificial Intelligence is unlocking new opportunities for companies to better understand their audience and provide them with engaging customer experiences. Join our host Skyler Mattson, President of WongDoody, and her guests Fiona Tan, Chief Technology Officer, Wayfair, and Reeny Sondhi, Chief Digital Officer, Twilio, as they delve into the latest AI-powered technologies and showcase how their companies are using AI solutions to transform their CX strategies.
Over the past 20 years, Skyler has overseen the growth of WongDoody while leading award-winning work, including several female empowerment initiatives. As president, Skyler has been an integral part of transforming WongDoody from a North American ad agency to the global experience and design agency for Infosys, with studios around the globe. She has been a delegate to the World Economic Forum and proudly serves as a board member for the Infosys Foundation.
Fiona Tan is Wayfair’s Chief Technology Officer, and oversees a global innovation team responsible for creating market-leading experiences through its world-class e-commerce platform. Prior to Wayfair, Fiona served as senior vice president of U.S. Technology at Walmart where she was responsible for innovation and engineering execution spanning its site, mobile app and all associate and merchant-facing technology across its e-commerce and stores business in the U.S. Her prior roles at Walmart include senior vice president of Customer Technology and vice president of Engineering. Prior to Walmart, Fiona served in a number of leadership roles at Ariba, where she led a global engineering organization responsible for the strategy, lifecycle, and delivery of the Ariba Commerce Network, as well as TIBCO Software. Fiona has a master’s degree in Computer Science from Stanford and a bachelor’s degree in Computer Science and Engineering from MIT.
Reeny comes to Twilio from Autodesk where she was the Chief Security Officer. She was responsible for driving the company’s security and trust strategy for its infrastructure, products, and services. She previously led security engineering for EMC, now part of Dell. Reeny also serves on the board of Rapid7, a growth business in cybersecurity. She made a transition to security after many years in product management launching multiple hardware and software products. With over 25 years in technology, Reeny enjoys building teams that bring pragmatism and creativity to complex problems and can inspire others toward one vision.
